These terms apply to Tiong Creative software and memberships, provided by David Tiong, Australia. Contact: david@tiongcreative.com.au.
1. Your consumer rights
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.
Our voluntary 14-day guarantee for individual app purchases is additional to those rights. Statutory rights are not limited to 14 days and are not excluded simply because you have downloaded or used software.
2. Software licences and individual purchases
Your licence
An individual app purchase grants you a personal, non-transferable licence to install and use that app on your own devices, including for your own business activities. You may not redistribute, resell, share or sublicense the app or its installers.
You may keep backup copies of installers for your own use. Your licence continues without a subscription, unless the purchase is refunded and the licence ends as described in section 4.
Updates
Individual app purchases include future updates to that app at no additional charge, whenever those updates are released. This does not guarantee a particular update schedule, new features or indefinite development.
Membership access to updates is described in section 3.
Compatibility and third-party services
Please check the app's published system requirements and features before purchasing. Contact us if you are unsure whether an app will meet your needs.
Some features require an internet connection, a third-party account or your own API key. Relevant requirements are described on the product page.
Third-party services have their own terms and charges. Your app purchase or membership does not include third-party usage fees unless expressly stated.
AI-generated content
AI-generated analysis, recommendations and other output may contain errors. Check important results before relying on them. These outputs are informational and do not constitute professional advice.
Wellbeing and reflection tools
Our wellbeing and reflection apps support personal journaling and self-reflection. They do not provide diagnosis or treatment and are not substitutes for qualified medical, psychological, financial or legal advice.
If you are experiencing distress or a mental-health crisis, contact a qualified professional or your local emergency services.
These explanations do not limit your consumer rights or our legal obligations.
3. Annual membership
What membership includes
An active membership includes access to download the Tiong Creative app catalogue, members-only apps, apps released during your membership, and updates released during your membership.
Some apps are also available as separate one-time purchases. Others are available only through membership.
Membership does not guarantee a particular number or schedule of future app releases.
Billing and renewal
Membership is billed annually through Gumroad and automatically renews each year until you cancel renewal.
The annual price and applicable charges are shown at checkout. Membership is annual only; there is no monthly plan or lifetime membership.
Membership price
Members retain the annual price they joined at while their subscription continues without a break. If membership expires and you later rejoin, the price offered at that time applies.
Any applicable taxes or currency conversion are handled as shown at checkout.
Cancelling renewal
You may cancel renewal through the Manage membership link in your Gumroad receipt or account.
Cancelling renewal stops future annual charges. Your membership remains active until the end of your paid period, unless it is ended earlier following a refund or another remedy.
Cancelling renewal does not itself create an entitlement to a refund for the unused portion of the year. Your statutory rights remain unaffected.
What you keep after membership expires
You may continue using app versions you downloaded during membership periods that have not been refunded. This includes members-only apps.
Those versions do not require an active membership to run. There is no subscription kill switch or ongoing membership verification required to use them.
This is an ongoing licence to the versions you acquired, not a promise of compatibility with every future operating system or continued availability of third-party services.
You may keep your installers and reinstall those versions on your own devices.
What ends when membership expires
When your paid period ends, membership access to downloads and updates ends. This includes downloading previously acquired apps again from the membership library.
Keep your own copies of installers if you may need them later. If you no longer have an installer, you will need to rejoin to regain membership download access.
Separately purchased apps
Membership cancellation or expiry does not affect apps you purchased separately. Their licences and included updates remain governed by the individual purchase terms.
Refunds have different consequences from ordinary cancellation, as explained below.
4. Refunds
Individual app purchases: 14-day money-back guarantee
If an app purchased individually does not suit your needs, contact us within 14 days of purchase to request a full refund of that app purchase.
You may install and try the app during this period. You do not need to demonstrate a fault to use this guarantee.
This voluntary guarantee applies to individual app purchases only. It does not apply to membership payments or renewals.
After 14 days, your statutory rights still apply.
Membership purchases and renewals
Membership gives access to a bundle of downloadable software. We do not offer a voluntary change-of-mind money-back guarantee for membership purchases or renewals.
This includes deciding that you no longer need the membership or have not used it as much as expected.
This policy does not limit refunds or other remedies required by applicable law.
Software or access that does not work as described
If an app or membership access does not work as described, contact us with your order details and a description of the problem. We will assess the issue and provide any remedy required by applicable law.
The 14-day limit for our voluntary guarantee does not apply to statutory remedies.
What happens after a refund
Individual app purchases
When an individual app purchase is fully refunded and its licence is terminated, you must stop using the app and delete copies and installers held under that licence from devices and storage you control. Access to downloads and updates for the refunded purchase ends.
Membership payments
When a membership payment is fully refunded and membership for that period is terminated, download and update access for that period ends.
Licences to apps and updates obtained solely through the refunded period also end. You must stop using and delete those affected versions and installers from devices and storage you control.
This does not cancel:
- Licences for apps purchased separately.
- Licences to versions acquired during earlier membership periods that have not been refunded.
- Your right to use software independently available under a free licence.
For example, if a renewal is fully refunded, you may retain versions acquired during an earlier paid year, but not newer versions or additional apps licensed solely through the refunded renewal period.
Partial refunds and other remedies
A partial refund does not automatically cancel every software licence. We will explain the scope of the remedy and any effect on access or licences, consistently with applicable law.
Your own work
You do not need to delete your own documents, projects, journal entries or exported work.
Where a licence ends, an app's continued technical ability to run does not grant permission to keep using it. We may ask you to confirm that affected software has been deleted, but proof of deletion is not a precondition to a refund required by law.
Requesting a refund
Email david@tiongcreative.com.au with your order details. For the individual app guarantee, send your request within 14 days of purchase.
For a technical problem, please include a short description of what happened. Do not send API keys or other sensitive information.
Refunds are processed through Gumroad. Applicable law and Gumroad's obligations may provide additional rights.
5. Limitation of liability
Nothing in these terms excludes or limits any liability, consumer guarantee, right or remedy that cannot lawfully be excluded or limited.
Subject to that protection, and to the maximum extent permitted by law, Tiong Creative's total liability arising from an app or membership is limited to the amount you paid for the affected app or membership period.
6. Privacy
Local app data
Our apps store project data, analysis results and settings locally on your device. Network features work as described below.
AI features
When you choose to use an AI feature, the content submitted for that action is sent to the relevant AI provider, such as Anthropic or OpenAI, using your own API key. The provider's privacy policy applies.
AI content is sent when you trigger an AI action.
API keys
API keys are encrypted and stored locally on your device. They are used to authenticate requests to the relevant provider and are not sent to Tiong Creative.
Update checks
Apps periodically contact the update service to check for new versions. These checks do not upload your projects or documents. As with other internet requests, the receiving service may receive connection information such as your IP address.
Web-page fetching
Apps that fetch web pages contact the URLs you provide. Those websites receive the information normally associated with a web request. Their privacy policies apply.
Purchases and support
We may retain your name, email address, order information and support correspondence to fulfil purchases, manage licences and respond to requests.
Payments are processed by Gumroad, which acts as Merchant of Record. Tiong Creative does not receive or store your full payment-card details. Gumroad's privacy policy applies to information it handles.
Prices on our website are listed in USD. The checkout displays the amount and currency charged. Your payment provider may apply conversion or transaction fees.
Contact form
Our website contact form uses Basin. Your name, email and message are sent to Basin for delivery. Basin's privacy policy applies. We do not use contact-form submissions for marketing.
Website analytics
We use analytics hosted at stats.tiongcreative.com.au, and at stats-help.tiongcreative.com.au for our help centre at help.tiongcreative.com.au, to understand website use. This analytics system uses no cookies, local storage or persistent visitor identifiers.
It records page views, referring pages, general device type, country, and selected button and outbound-link clicks.
On the help centre it also records search terms that found no page, shortened to 50 characters, and whether you marked a page as helpful or not.
To estimate daily unique visitors, it derives a daily-changing hash from connection information, including IP address, browser and language preference. The analytics system does not retain those source values. This description concerns our analytics system; hosting providers may separately process connection information.
We do not share this analytics data with advertising services.
Hosting
Our website is hosted by Cloudflare and uses Cloudflare Web Analytics for performance measurements. Cloudflare processes information under its own privacy policy.
Privacy enquiries
For questions about information we hold about you, or to request access or correction, email david@tiongcreative.com.au.
7. Contact
For product support, refunds, privacy enquiries or questions about these terms, email david@tiongcreative.com.au.